OUR 24/7 MANAGED SERVICE - YOUR UNINTERRUPTED OPERATION

The availability of your IT services is the top priority for ANOVIS

Our modules – your choice

You decide whether to us our managed services as complete package or subscribe flexible to single modules according to the needs of your IT-environments needs.

The Anovis care-free package includes:

The Anovis 24/7 Global Service Desk is the central point of contact for our customers.

A ticket is created based on the data stored in the Anovis ticket system after checking the access and authorization level of the requestor. The 24/7 Global Service Desk differentiates between Service Request, Incident or Change Request and dispatches these to Anovis 2nd Level Support depending on the agreed process and SLA. The 24/7 Global Service Desk also provides information on the respective status of the tickets created.

In the Service Module Monitoring, Anovis implements monitoring of the availability of your services and systems 24/7.

As part of proactive incident management, Anovis specialists can intervene around the clock in the event of availability problems.

In the Service Module Monitoring, Anovis implements monitoring of the availability of your services and systems 24/7.

As part of proactive incident management, Anovis specialists can intervene around the clock in the event of availability problems.

An optional service module – Hardware Maintenance – is available for Anovis operations customers. Anovis then takes over the complete exchange and system recovery process of faulty hardware.

Customers with internationally distributed locations, in particular, appreciate this complimentary service from Anovis.

Anovis system management includes the entire system maintenance.

Anovis supports customer systems safely and reliably, from incident management to processing service requests and handling standard changes, to periodic configuration backups.

Included patch management and monthly service-reports complete this service.

Anovis system management includes the entire system maintenance.

Anovis supports customer systems safely and reliably, from incident management to processing service requests and handling standard changes, to periodic configuration backups.

Included patch management and monthly service-reports complete this service.

In the Release Management service module, Anovis provides information about the manufacturer’s recommendations regarding software versions.

Anovis advises on advantages and disadvantages and gives recommendations on the latest releases for implementation in the respective customer environment. As an add-on, Anovis can verify the effects of a release jump on the existing infrastructure through laboratory tests or directly on the customer’s network if requested.

Anovis Change Management ensures that all adjustments to the IT infrastructure are controlled, carried out efficiently and implemented with minimal risk for the operation of existing business services.
Anovis Change Management ensures that all adjustments to the IT infrastructure are controlled, carried out efficiently and implemented with minimal risk for the operation of existing business services.
With Anovis Technical Reporting, Anovis provides all relevant information about the activities and availability of the components Anovis manages.
Anovis Life Cycle Management ensures that you always have an overview of the life cycle phases of your devices and licenses.
Anovis Life Cycle Management ensures that you always have an overview of the life cycle phases of your devices and licenses.
When using the Carrier/Provider Management module, Anovis monitors all of your corporate network connections. Provider failures can thus be identified and narrowed down quickly. On request, Anovis contacts your regional internet provider and starts troubleshooting connection issues while keeping you informed.

Your most important benefits

  • Qualified vendor- and ITIL-certified staff
  • Calculable costs and fast response times through individually tailored, clearly defined SLAs
  • Seamless interaction between operation and monitoring – for more security
  • Years of experience in handling and operating a wide variety of IT services
  • Minimal down- and response-times through 24/7 availability
  • Transparency and traceability in incident- and change-processes through insight into a central ticket system accessible to the customer
  • Efficient and proven processes
  • Adoption of reporting functions to fulfill compliance guidelines
  • Qualified vendor- and ITIL-certified staff
  • Calculable costs and fast response times through individually tailored, clearly defined SLAs
  • Seamless interaction between operation and monitoring – for more security
  • Years of experience in handling and operating a wide variety of IT services
  • Minimal down- and response-times through 24/7 availability
  • Transparency and traceability in incident- and change-processes through insight into a central ticket system accessible to the customer
  • Efficient and proven processes
  • Adoption of reporting functions to fulfill compliance guidelines

Call us

Sales Office: +43 1 7124070
Mail: office@anovis.com

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